As an Australian Retailer you are protected by Australian Consumer Law and as such all products sold to you must be fit for sale.

You are guaranteed that the goods you buy from cocoberry are:

    1. of acceptable quality
    2. match the description, sample or demonstration model you were shown
    3. are fit for their intended purpose
    4. will have express warranties honoured.
You will be entitled to a refund should any product not meet these standards.

Before returning any product, please first contact us at for a Return Authorisation.

Change of Mind Returns

We will provide a refund or exchange for change of mind only via the following process:
    1. Product¬†MUST¬†be un-opened and fit for re-sale. It must be returned in it’s original packaging.
    2. Cost of delivery back to us is be at your expense.
    3. In the case of replacement for a similar or different item – once the initial item has been returned the replacement will be sent.
    4. If the package is damaged when returned, we will reserve the right to not accept the return and will deliver the package back to you immediately.